Be proactive. Take steps to protect your business. Lawsuits do happen.- Implement strong Quality Assurance/Quality Control and Customer Service programs.
- Document a Product Recall Process including Media/Crisis Management. A Crisis Management Plan can help you respond quickly should a product defect or recall situation arise.
- Understand your risk for international lawsuits.
- Review your insurance coverage to ensure that your Umbrella and Property policies include Crisis Management Service Expense coverage.