More than 7,400 independent agents and brokers
assessed the performance of over 250 property and casualty carriers in Deep Customer
Connections, Inc.’s (DCC) 6th annual Ease of Doing Business (EDB) survey. DCC is
proud to present the top performers in the industry.
West Bend Mutual Insurance Company of Wisconsin earned the #1 spot in this year’s
industry-wide Ease of Doing Business Index® ratings. The EDB Index® gauges a carrier’s performance against what independent agents rate as most important when choosing a carrier to write business with. In addition to capturing the overall top spot, West Bend earned a “Top Ten” status in each of the eleven Ease of Doing Business (EDB) Factors with #1 rankings on two factors—“policy services” and “marketing support.”
Rounding out the “Top Ten” overall EDB Index® performers are:
1. West Bend Mutual Insurance Company
2. Central Mutual Insurance
3. Safety Insurance
4. Frankenmuth Insurance
5. Selective Insurance
6. ACUITY Insurance
7. SECURA Insurance
8. State Auto Insurance
9. Society Insurance
10.Texas Mutual Insurance and United Fire Group (tie)
“There is a small increase in overall performance from last year’s EDB survey,” said
Nort Salz, President of Deep Customer Connections (DCC). “Industry-wide, the Ease of
Doing Business Index® rose from 87.8 in 2007 to 88.5 in 2008.”
In DCC’s annual EDB survey, agents and brokers rate the importance of 11 EDB Factors
and then evaluate individual carriers’ performance in each factor. In addition to the
highest overall EDB Index® performers, DCC recognizes the top performers by Factor.
They are:
Acts on agency needs Frankenmuth Insurance
Underwriting responsiveness Safety Insurance
Quotes and issues without rework Selective Insurance
Underwriting flexibility Safety Insurance
Policy services West Bend Mutual Insurance Company
Effective technology Progressive Insurance
Handles claims promptly Chubb Insurance
Handles claims fairly The Cincinnati Insurance Company
Marketing support West Bend Mutual Insurance Company
Insurance expertise and support Texas Mutual Insurance
Makes it easy for the agent to do business with the policyholder Central Mutual Insurance
Some carriers improved their ratings while others’ ratings fell. For example, West Bend recaptured the #1 spot, and Central Mutual moved from 7th to 2nd. There are also several new names on the overall Top Ten list: Safety Insurance, Society Insurance, Texas Mutual Insurance, and United Fire Group.
“These changes in ratings represent one important reason carriers should measure their EDB performane,” explained Paul Croke, a DCC co-founder. “Agents’ ratings of EDB Some carriers improved their ratings while others’ ratings fell. For example, West Bend recaptured the #1 spot, and Central Mutual moved from 7th to 2nd. There are also several new names on the overall Top Ten list: Safety Insurance, Society Insurance, Texas Mutual Insurance, and United Fire Group.
“These changes in ratings represent one important reason carriers should measure their EDB performance,” explained Paul Croke, a DCC co-founder. “Agents’ ratings of EDB.
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