As wildfires continue to impact California, with possible fires in Oregon and Washington states, our commitment to supporting you and your customers remains stronger than ever. During these difficult times, our customers appreciate the excellence of our claims assistance and handling, ensuring that affected customers receive the care and assistance they need.
Ensuring Fair and Efficient Claims Processing
In the aftermath of a disaster, many homeowners and businesses turn to their insurance providers for financial support and recovery. Unfortunately, crisis situations can also attract third parties who may take advantage of vulnerable policyholders by charging excessive fees for services that should be straightforward.
To protect you, the insured, from unnecessary expenses and delays, it is important that you work directly with your insurance company before seeking outside assistance. The California Department of Insurance (CDI) offers clear guidelines on how policyholders can navigate the claims process effectively:
- Start with your insurer – It’s always best to settle claims directly with your insurance provider before considering third-party assistance.
- Utilize your insurance agent or representative – Agents and company representatives are available to help with questions and guidance throughout the claims process.
- Maintain your right to seek help – If needed, customers can still hire a public adjuster or attorney, but this should be a last resort rather than a first step.
Educate Yourself to Prevent Fraud
Wildfire disasters often create an environment where misinformation spreads, leading some policyholders to make hasty decisions. As trusted partners, insurance agents play a vital role in educating customers about potential scams and misleading claims assistance services.
Download CDI brochure, Don’t Get Scammed After a Disaster, and learn how you can protect yourself from unnecessary financial burdens and ensure you receive fair treatment during the claims process.
Our Commitment to You
At Paperless Insurance, we value our partnership and trust with our distribution partners. We are dedicated to making the claims process as smooth as possible while ensuring our customers receive the best service and support. By working together, we can help you recover quickly and efficiently, without falling victim to unnecessary fees or fraudulent services.
If you have any questions, please don’t hesitate to reach out. We’re here to help every step of the way.