Customer satisfaction with homeowners insurance companies this year is up from 2010, but still remains below levels achieved in 2009.
Overall satisfaction with homeowners insurance companies averages 769 in 2011—improving by 19 points from 2010, according to the J.D. Power and Associates 2011 U.S. National Homeowners Insurance Study.
The study examines five factors:
– policy offerings;
– price;
– billing and payment;
– interaction;
– claims.
While satisfaction has improved in all five factors from 2010, the greatest gain occurs in the interaction factor.
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